FAQ

How do I create an online store?

Simply go to the Start Your Store tab on the website and complete the Start Your Fan Prints Store online form.  Once we receive your completed form, we’ll get back to you shortly (via email) to discuss the details of your store set-up.  After you have selected and finalized your chosen garments and designs, we’ll stock your store and send you a link to it.  Your store will be open and ready for sales.

 

How much does it cost to create a custom online store?

Creating a Your Fan Prints online store is free.  We’ll stock your store with merchandise free of charge.  You can also choose from any of our free preset design templates, or send us your own (no charge).

 

How do shoppers/fans place an online order?

Your fans go online and find their store.  They can find it by going to either the Schools and Teams tab or the Organizations tab.  Once they find it, they can browse the products for sale, select them, add them to their cart, pay via credit card, and complete their purchase.  A message will be displayed letting your fans/shoppers know that their order was placed and that their items will be shipped to the store’s administrator. 

 

How long can I make design and product choice changes to my online store?

You can make changes up until your online store is open.  Afterwards, no changes can be made.

 

What if I don’t see a particular item/product that I want to sell?

Your Fan Prints has access to thousands of products.  We carry multiple brands and a variety of garment styles for teams, spiritwear, fanwear, etc.  Just contact us, and we’ll get back to you with your options.  

 

When can we expect to receive our apparel?

Once the sale is over, Your Fan Prints will begin producing your products.  All items will be shipped to the store administrator in approximately 2-3 weeks.  Please note that items may be shipped in multiple batches.

 

How do I know who ordered what products?

After your online sale is over, Your Fan Prints will provide you with an itemized list of who ordered what.   

 

Is shipping free?

All products are shipped to the store’s administrator free of charge.       

 

Can we use our own logo or design?

Yes.  You can attach a file of your logo to the Start Your Fan Prints Store online form. 

 

Can we personalize our items with names and numbers?

Yes.  Products that can be customized with names and numbers, will have an option to select them for an additional fee.

 

What is the minimum order?

option A:  Store containing Your Fan Prints (default) base garment style(s) pricing - Minimum order per item is 6 pieces.

After the sale is over, any item with less than 6 sales, will be cancelled, and Your Fan Prints will credit shoppers for those items.

option B:  Store containing custom garment style(s) pricing based on your estimated sales quantity - Minimum order TBD (to be determined).

After the sale is over, any item with less than the minimum order (TBD), will be cancelled, and Your Fan Prints will credit shoppers for those items.

 

How long is my online store open?

We typically suggest keeping your store open for approximately 2 weeks. 

 

Are the prices on the Garment Styles tab the same prices that my fans/shoppers will pay?

The prices that are displayed on the Garment Styles tab reflect the minimum price for each item.  This price reflects the minimum cost to cover your items.  This is also the price that your shoppers will pay.  However, if you would like to use your online store as a fundraiser, we will automatically add a fundraising mark-up (10%) to the prices on your garments.  This mark-up is yours to keep and will be tallied up at the end of the sale and sent to you via a fundraising rebate check.

 

Can I use my Your Fan Prints store as a fundraiser?

Yes.  If you would like raise funds for your organization and use your store as a fundraiser, simply check the fundraising option (yes) on the Start Your Fan Prints Store online form.  We will then add a 10% fundraising mark-up to each of your items.  Your shoppers will see one price that reflects the total of the base garment price (prices are shown on the Garments Styles tab on our website), plus the 10% fundraising mark-up.  Once your sale is over, you will receive your rebate check in the mail.

 

When will I receive my fundraising rebate check?

If you opted to use your online store as a fundraiser, we will issue you your rebate check approximately 3 weeks after delivery of your items.

 

Is there a way for me to track my online sales?

At the end of the first week of your sale (half way through the two week sale period), Your Fan Prints will send you an email notifying you of how many sales your store has made.